ificant experience in a similar role or industry will be considered as a replacement. Perform supervisory duties for the staff such as setting team standards, goal setting and tracking, PTO management, coaching, weekly meetings with direct reports, staff development, etc.
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Location Greenville, SC. Summary: The Director of Omnichannel Communications le the technical aspects of and is the able party for all omni-channel homeowner facing communications systems focused on Telecommunications, Text,Chat, etc. This role will manage all Omnichannel development projects and tasks to completion.
The Director of Omnichannel Communications le the technical aspects of and is the able party for all omni-channel homeowner facing communications systems focused on Telecommunications, Text,Chat, etc. On their behalf, we manage or "service" their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Partner with IT and operational leaders to make strategic and tactical decisions on contact center applications, integrations, and other technology items being worked and implemented into the platform. What is mortgage servicing? Our clients are businesses that own mortgage loans such as banks and real estate investment firms.
Maintain and oversee all department processes, policies and withs including the agile process, etc. Be a major contributor and the primary driver to the architecture of the company's overall communications platforms which includes standard and customized vendor applications in addition to company-built applications by employing high end user experiences, interfaces, and secure, scalable and shell service delivery Sex and advance individual and the team's knowledge on new, evolving, and cutting-edge technologies for both internal operations and business-facing applications Oversee, manage and prioritize all external vendor work while ensuring consistent, secure standards and smooth integrations into existing platforms Partner with clients and the client management groups to ensure our client's needs are met through the advancement and adaptation of omnichannel technology to their needs Maintain and report on department KPI's and other metrics such as availability, performance, pipeline, throughput, ETA's, etc.
This point will also partner with business chat leaders to deliver technical solutions to optimize business processes and strengthen the brand.
This role will be able for the operation and direction of all omnichannel platforms including any major system replacements, upgrades, etc. Different makes us better.